Key Takes

• While at Kotak Mahindra Bank, he re-architected Service processes for Excellence, achieving 98% reduction in MTTR and delivered 99.99% across critical platforms. Improvised delivery through change governance, devops, observability & automation tools; delivering resiliency, stability and +99% go to market success rate; optimised with 22% reduction in resources and achieving 30% savings in budget.

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• At  S&P Global Inc led Market Intelligence multi-million dollar market data platforms; building capability centres for engineering talent across global diverse cultures (India, US, London, Romania). Run platform modernisation programs (Feed, Streaming, API, MQ, GTM, HA, IDM, CDN, DocStore), re-engineered large scale legacy systems into modular resilient architectures, led data centre exits to cloud through native service offerings (with US$ 10 million savings). Run COLO migrations bringing zero downtime with seamless customer experience. Driving rationalisation and EOSL refreshes across compute, storage and software bringing plus of US$ 2.3 million in savings. 

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• Similar success followed at Thomson Reuters, where my initiatives in building operations centres in India, US, Singapore and Thailand brought 65% reduction in cost and US$ 3 million in savings. Run programs consolidating data centres for realtime data platforms to optimise US$15 million run cost; improving manageability and operational performance.

• Roll out Global MIS Enterprise-wide digitisation& Network Delivery in 77 countries (@$8.2M) for Coats Plc. Established Service Desk, Global Standards for Enterprise Systems, Messaging, Network Comms across 30+ regional sites in India and run ERP migrations.